At Kiwi Toes, we are deeply committed to sustainability, homegrown craftsmanship, and delivering the highest quality products to your doorstep. Because our items are meticulously crafted and designed to minimize waste, we maintain a curated return and exchange process.

1. Return Window

You have a window of 3 days from the date of delivery to initiate a return or exchange request.
Requests made after the 3-day mark will unfortunately not be eligible for processing.

2. Condition of Items

To be eligible for a return or exchange, items must be unworn, unused, unwashed, and in the same pristine condition that you received them.
All original packaging, tags, and labels must be intact.

3. Refunds via Store Credit

To support our sustainable production model, we do not offer monetary refunds to the original payment method.
Once your return is received and inspected, approved returns will be issued a refund in the form of Store Credit.
This store credit will be sent to your registered email and can be used for any future purchase on our website.

4. Exchanges

We are happy to accommodate exchanges if you need a different size or style, subject to product availability.
If the requested item is out of stock, we will issue store credit instead.

How to initiate a return/exchange:
Please contact our support team at EMAIL ID within the 3-day window with your order number and reason for the request.